Bertinox believes that the future of the company is focused on the pursuit of the maximum customer satisfaction.
This satisfaction can be reached by Bertinox with the aid of a Quality Management System in accordance with the UNI EN ISO 9001: 2015 standard.
Bertinox Management has allocated the funds and made available the staff and tools necessary for the implementation of the Quality Management System, which is constantly monitored and periodically assessed, by measuring the achievement of the targets set for each controlled process.
Bertinox is engaged to pay the utmost attention to the customer’s requests and expectations, to the requirements of the applicable rules and regulations and to the continuous improvement of the organization, customer satisfaction and the expectations of the interested parties.
Bertinox is commited to pursue the Quality at all the stages of every process, in which every employee is consciously involved in achieving the goals.
The Management periodically verifies that this policy is appropriate for the purposes and the business context, as well as implemented and shared at every level of the organization, establishing targets of continuous improvement and customer satisfaction.